Our Hospital is made up of the following team members.
Reception is our first impression to our clients. Maintaining a warm and professional appearance is key for this position. Reception is our liaison between clients and our veterinary care team. Receptionists should be familiar with computer and phone systems, and capable of answering questions for clients, or transferring technician questions to the appropriate veterinary care team member.
Exam Room Technician
Exam room technicians bridge the gap between clients and veterinarians. They are responsible for collecting history and medical records from owners for our veterinarian to process. They are expected to keep the veterinarian moving between exam rooms, prepare medications, estimates, and responsible for the cleanliness of exam rooms. Exam room technicians should be proficient in exam room protocols, able to quickly and easily answer client questions regarding medications or preventatives. Capable animal restraint for examination is a must for this position.
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Surgical technicians are responsible for pre-anesthetic protocols of surgical patients. Including but not limited to blood-work, IV catheters, IV fluids, medication calculations, anesthesia monitoring, and patient recovery. Surgical technicians are responsible for restraint of animals for induction of procedures and handling animals for x-rays.
The technician assistant’s main responsibilities include but are not limited to the restraint of animals for technicians, cleaning and sanitation of the hospital, and restocking of hospital inventory. Technician assistants can be trained to set up basic diagnostic tests for technicians, as well as basic handling of medications.
Our groomers are responsible for only a select number of animals in the clinic. They must be able to understand client desires for patient’s hair coat, able to bathe, clean/pluck ears, express anal glands and trim nails by themselves. Groomers are responsible for alerting the hospital’s veterinary care team if there are patient concerns that need addressed by a veterinarian such as an ear infection, growth or skin rash.
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Our kennel attendant’s primary responsibility is the routine care of boarding animals. Animals are leash walked a minimum of twice daily with an attendant in our fenced yard. Attendants must be able to give fresh food and water to animals as needed, and bathe animals if necessary. Kennels are to be cleaned and sanitized when animals are walked and cared for. Secondary responsibility of kennel attendants is the cleanliness and sanitation of the veterinary hospital. Kennel attendants should be able to alert the veterinary care team should an animal have any issues or concerns while boarding such as GI issues or inappetence.